In Jira Service Management, can we generate a report of all past assignees for a ticket?

Question

In Jira Service Management, the assignee field typically displays only the current user assigned to the ticket. However, my requirement is to generate a report that includes all past users who have worked on the ticket.

Is there a way to achieve this in Jira Service Management?

Ayça Erdem_OBSS_ · Answer

Hello  @Dinonath Khan

In Jira Service Management, you can check the History tab of an issue to see past assignees, but Jira's Assignee field only displays the current user assigned to the ticket. If you need to generate a report that includes all past assignees and the time they spent on each issue, you can use Timepiece - Time in Status for Jira developed by my team at OBSS.

Assignee Duration Report in Timepiece

With the Assignee Duration Report, you can:

See all past assignees for a ticket. Track how much time each assignee spent on the issue. Filter and export reports for deeper analysis.

Here’s an example of how the report looks:

This report provides a clear breakdown of assignee transitions and their time contributions, making it ideal for tracking workload distribution and accountability.

If you’d like to explore this solution further, feel free to check out Timepiece on the Atlassian Marketplace for a walkthrough of the app's features.

Hope it helps

Ayça

Petru Simion [Simitech Ltd.] · Answer

Hi @Dinonath Khan ,

For a comprehensive and exportable report, if you are open to using apps, you can use Issue History Dashboard for Jira , an app released by our company.

Filter by Field Updated - Assignee.

You will be able to see all records where the assignee was changed.

If you are looking for a specific assignee, you can also filter by Value From and/or Value To to contain the name of the user.

Regards,

Petru

Zane eazyBI Support · Answer

Hi @Dinonath Khan

If you do not mind using Jira vendor apps, eazyBI can analyze and visualize issue assignee changes. In the report, you can filter data by a specific project, assignee user group, period when the assignee was changed, and other issue fields.

eazyBI also receives data from Jira Service Management, and you can use the tool to build other reports. For example, to see met vs breached SLA and customer satisfaction. Feel free to visit the eazyBI Demo account, where you can probe the app and see some report templates: https://eazybi.com/accounts/1001/dashboards/8347-sla-overview.

Best,
Zane /support@eazyBI.com