How do you control the Account formatting?

stephan.lewis

When I go to assign a Jira ticket to a person it can show up in differnt formats.

Last name, First name

email

 

First Last (alternate or nickname)

email

 

First.Last

email

 

 

 

 

I went into Settings > User management > Users and looked at different examples. The question is how did they get like this and how can they be fixed/modified?

Trudy P Claspill

Hello @stephan_lewis 

Are these user accounts that your company manages, or user accounts created and managed by the individual users?

It appears to me (based on testing) that the Full Name associated with the user account will be displayed for the name of the user in the Assignee field.

If the accounts are created by and managed by the individual users, then those users can manage their own Full Name values.

If the accounts are managed by the user's employer, then the method the employer uses to create the account would need to be examined and the employer would need to make the change to the source information that is used to create the Atlassian account.