Can a test/sample user be created to "impersonate" after I've set up a project as an Admin?

Andrea Billings

I am set up as a Jira admin in our organization.  Is it possible to create a test or sample user in Jira (without needing to create a new user in our organization's active directory)? I'd like to be able to log in as or impersonate a user that is not set up as an admin so I can see their view.  I'd also like to be logged in as this user while facilitating some upcoming training, so they cannot see the admin functionality/options I typically see. 

 

Thanks! 

 

Trudy P Claspill

Hello @Andrea Billings 

Have you referred to this page for information about logging in as another user?

https://support.atlassian.com/user-management/docs/log-in-as-another-user/

Are you an Organization Administrator?

Another Atlassian Cloud account would have to be created and granted access to your product. If you use integration with your AD to provision accounts and for authentication normally, then you would have to create an account manually through the Atlassian Cloud sign up options.

This account would need to use an email account that you can actually access to respond to verification messages for the account setup. And then you would have to grant that account access to your product, and log in to Atlassian Cloud using that account at least once, because you can impersonate only users that have logged in at least once.