Organizations of customer not coming on ticket

Question

Hello Team,

I have this issue with JSM, my customers are categorized by Oragnizations, but when the customer send a ticket i dont see the organizations that the customer is related to on the ticket.

Here are screenshots of an example :

Fatoumata Siga Coulibaly · Answer

Hello Mark, Yes the organizations are related to the project , we added them then added the customers inside thoses organizations

Marc -Devoteam- · Answer

Hi @Fatoumata Siga Coulibaly

Is the organization linked to the project?

See this KB article on how to link an organization to a project.

https://support.atlassian.com/jira-service-management-cloud/docs/add-an-organization-to-a-service-project/