Ist-Situation We have a service projects where our customers can raise customer issues. Objective We want to add more customers. Conditions * The different customers are not allowed to see each other What we did * Added per customer an organisation * Added users ("add customer") to each organisation Problem We are not able to test it. We have added several test users, but non of them have access. The was we tested: * clicked on channels * opened the portal in separate tab * logged in with a test user * message was displayed that user does not have access Setting of the project:

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How to set up different customer in a service project

Pascalle Leeuwerink_6yiwah

Ist-Situation

We have a service projects where our customers can raise customer issues.

Objective

We want to add more customers.

Conditions

The different customers are not allowed to see each other

What we did

Added per customer an organisation
Added users ("add customer") to each organisation

Problem

We are not able to test it. We have added several test users, but non of them have access.

The was we tested:

clicked on channels
opened the portal in separate tab
logged in with a test user
message was displayed that user does not have access

Setting of the project:

Screenshot 2025-03-07 095451.png

Accepted answers

All comments

Nikola Perisic

Welcome @Pascalle Leeuwerink

You can add as much as customers you can want to your JSM project. The question is: do you need the customers outside of your organization as well, or only within your organization?

Rob Mkrtchian _CAIAT_US_

Can you make sure the user that you invited has received an invitation and you have accepted? If you have just logged with invited user without accepting the invitation, that might be an issue.

Will J

Hey @Pascalle Leeuwerink - I'm a product manager on Jira Service Management. Welcome to JSM

You may also need to add the users a Customers in the 'People' page of the JSM project, so they have access to the project.

LMK if you want to chat through this more (and anything else we can help with!) at https://calendly.com/d/cm4n-r2q-9m3/meet-with-me

Pascalle Leeuwerink_6yiwah

thank you @Will J ! I will try it. At the moment we did not yet add the customer, only a internal test email adress.

Pascalle Leeuwerink_6yiwah

@Rob Mkrtchian _CAIAT_US_ there seems to be a problem with the invite sending. I tested it with a dummy email address and the invite was not received. So I guess there is an issue here probably.

Pascalle Leeuwerink_6yiwah

Outside our organisation. We add customers (clients) to our project. I created a separate organisation for each customer.

Will J

How did you go @Pascalle Leeuwerink ?

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