how to set-up simple automation rule to close tickets

Question

I wanted to set-up a simple automation rule that if a issuetype is in a certain status for 10 days without anyupdate it closes automatically.

I tried a bit. but the tickets where closed after being in that status for 1 day.

this is what i set-up:

JQL rule:

project = FUSD AND issuetype in ("Change Request", Incident, "Operational Change") AND status = "Prod - Operational Proving/Live Check" AND updated >= -10d

anyone knows what i'm doing wrong.

Maxime Baudts · Answer

So i'm further then 10 days. Yet i do not see the rule doing much. on the advise i got here i change the JQL to: project = FUSD AND issuetype in ("Change Request", Incident, "Operational Change") AND status = "Prod - Operational Proving/Live Check" AND updated <= -10d

Yet no real succes. No i have the impression the rule i snot doing anything.

Daniel Ajenjo_qcon7b · Answer

Perfect! don't forget to mark my answer as accepted if you found it helpful. 😊

Maxime Baudts · Answer

Hi thx for the asnwer i'll adapt the jql in this way and 'll update in 10 days :D