I'm trying to change my payment information

Question

I am trying to change my payment information because my credit card information has changed.

However, when I try to change my payment information, I cannot access the billing console.

Please check.

The relevant product numbers are as follows:

- cmworld.atlassian.net (SEN-38489779)

- cmworld.atlassian.net (SEN-38486165)

- cmworld.atlassian.net (SEN-52412666)

- cmworld.atlassian.net (SEN-48024745)

Kristian Klima_gtcuat · Answer

Hello @cmworldrnd and welcome to the Community.

In the Admin console, click Billing, then click Manage next to any Atlassian product or an app that you have.

When the product details appear, you'll see the Payment method displayed - click Manage.

Or click Billing profiles.

Also, this is a public forum so you may want to avoid sharing your domain name and SEN numbers here.

Prachi Bolar · Answer

Hello,

Welcome to Community :)

It could be so if you are not the billing admin. please find details here : https://support.atlassian.com/subscriptions-and-billing/docs/manage-payment-methods/

But if you are the billing admin and still unable to update. please contact Billing team : https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/

Thank you,

Prachi