How to prefill jira project issue fields on a new issue

Question

For a company-owned project, would it be possible to prefill some fields with prompts for the team. They would be inside the field.

For example, when a user creates a task, the description field will have something like "Enter the why and for whom" in the field to prompt the user for more complete information.

Below is a picture of prompts in the description field for a team-managed project.

Thank you!

Mikael Sandberg · Accepted Answer

You would need an app from the Marketplace in order to do this, currently this can only be done in a team-managed project. In the past I have used Scriptrunner and Power Scripts in order to pre-populate fields.

Trudy P Claspill · Accepted Answer

Hello @Charisse Robison

Specifically for the Description field for a Company Managed project it is not possible to set a Default value. For other custom fields it is possible to set a default in the custom field configuration.

For the Description field specifically in a Company Managed project that option is not available. The work around is to define a custom Paragraph field, set a default value for that, and use that field in the Create Issue screen instead of the native Description field. Then you use an Automation rule  or a Workflows Transition Post Function to copy the text from that custom field to the native Description field after the issue is created. This work around is described in these posts:

https://community.atlassian.com/forums/Jira-questions/Default-text-for-Description-field-on-Jira-Cloud/qaq-p/785597

https://community.atlassian.com/forums/Jira-questions/How-to-create-a-template-for-issue-description/qaq-p/1041636

If you have the Scriptrunner Behaviours app on your Jira instance, that is another option for setting default text for the field.

Sarah Schmitt-Bär _Seibert Group_ · Accepted Answer

Hi @Charisse Robison ,

You can prefill the description and also other fields on the Create Screen using Templating.app

Here's a video of it.

I'm the Product Manager of the app, so let me know if you have any questions. I'm happy to assist.

Charisse Robison · Accepted Answer

Thank you.

I understand then that there isn't the ability to add prompts to jira default fields unless using an app. So, in the illustration below, the prompt is native to the jira code and cannot be altered. What about the additional text underneath the field shown in yellow. Can that be altered? What's the name of that property?