Why isn't the project visible to me in our portal although I have made myself asa customer

Question

Hi,

we have a portal made by our consultant 2 years ago. Now we are finally implementing it to our customers. First I have created two request types and made my team a service desk customers. 
But the project is not visible to us in portal's front page, but we can access it with its url! What is wrong with the portal configuration?

Cheers, Milla

Dave Mathijs · Accepted Answer

Hi @MEA welcome to the Atlassian Community!

Have you created a company-managed or a team-managed service project?

Marc -Devoteam- · Accepted Answer

Hi @MEA

Welcome to the community.

Are request type in the project set to be visible on the portal or are they set as hidden?

There need to be visible request types, otherwise the portal will be empty