Handling work for different departments

Teja_lbo48h

Hi Community,

I had very interesting question.

If a ticket raised it should flow to different departments. For example , Spare part ticket is raised in lands in Spare parts project. 

Assignee picks up the ticket work on it then it requires Sales, Procurement , Finance department.

If the work is done in current ticket , it should to flow sales>procurement>finance departments.

What is the best approach to handle this problem.

I got a idea,  If a ticket is raised engineer works on it will do his bit .

In the same ticket I want create button likes sales >>Procurement >>Finance

It should be step by step procedure .  

if there is any approach let me know ? 

Dave Mathijs

Hi @Teja 

You could use the Atlassian Teams and its field to transfer tickets from one department to another. With Managed Teams you can even use your IdP's groups structure to create and manage teams.

If the work for one Assignee is finished, the ticket is routed to another Department/Team where another Assignee picks up the next task in the flow. In that case, the workflow statuses determine the steps.

Another approach is to create subtasks for each department within the same ticket.