nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

automation - move status of a newly created ticket

eric caprio

We have automation in place where a certain issue type from a project is transitioned to a status, it creates a linked ticket in another project. We want to try to change that status on creation to TO DO so it starts there as we deem this tickets important.

Here is my flow below and a recent error received:

Create issue 03/05/2025, 13:39:10 The set fields may be unavailable for this project/type. Fields ignored: Status (status) Issues created successfully DEV-9242

Screenshot 2025-03-05 at 4.57.18 PM.png

Accepted answers

Trudy Claspill

Hello @eric caprio

If you tried to create that same issue manually do you see the Status field in the Create Issue dialog?

If not, you won't be able to set the Status in the Create Issue action. Instead you will have to add a Transition Issue action and use that to change the issue status after the Create Issue action.

All comments

Trudy Claspill

Hello @eric caprio

If you tried to create that same issue manually do you see the Status field in the Create Issue dialog?

If not, you won't be able to set the Status in the Create Issue action. Instead you will have to add a Transition Issue action and use that to change the issue status after the Create Issue action.

eric caprio

Hi @Trudy P Claspill , I had that originally but wasn't working... so I tried doing branch rule of most recently created, it did not work. Then tried the below, did not work.

The error I see in audit log is

Branch Rule / related issues

03/05/2025, 21:59:18
No related issues could be found.

Screenshot 2025-03-05 at 9.50.43 PM.png

Trudy Claspill

If you try to create that issue manually through the UI does the Status field display in the Create Issue dialog?

What is the project scope of the rule from the Rule Details page? Are you creating the issue in the same project as the issue that triggered the rule?

eric caprio

@Trudy P Claspill yes it does, see below:

Screenshot 2025-03-05 at 10.21.03 PM.png

The scope for some reason was single project so I updated that. It still did not work:

No related issues could be found.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

cloud

jira-cloud