QUANDO MOVIMENTO O TICKT PARA A COLUNA CONCLUÍDO O CHAMADO PERMANECE EM ABERTO.
Não aparece a opção de adicionar uma resolução.
Como resolver isso?
Hi @Adam Douglas da Silva
You will need to set a screen on all the transition to the status "FINALIZADOS".
On the screen the field "Resolution" needs to present or crete a "Post-Function on the all the transition to the status "FINALIZADOS". and use the post-function "update issues field", choose the field resolution and set a default resolution.
See also this KB article on best practices: best-practices-on-using-the-resolution-field
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