difference between "Invite people to Jira" vs "add people"

Question

from the "Teams" menu - "Invite people to Jira"

vs

within a project : on left hand side under the "Directory" heading - "Add People"

Do I need to "Invite people to Jira" before I can "add people" in a project ?

Is there any relationship between the two functions or dependencies ?

thank you,

Jason

Jason Gauruder_9xe0gd · Answer

Hi Marc,

Appreciate the reply and feedback.   This is helpful!

Regards,

Jason

Ryan Bullock · Answer

Short answer is yes to both questions. Inviting people to Jira is an invite to your Jira site itself, not any particular project and depending on settings would need to be approved by an admin.

Once a user has access to the site, then they can be added to projects, which is the add people option. You can only add people that have access to the product the project is in as well, like a Jira Service Management license to be an agent in a Service Management project.

Marc -Devoteam- · Answer

Hi @Jason Gauruder

To be added to a project, a user has to have an Atlassian account on your site and based on what permissions they require, agent or customer you need to grant the a JSM license or not.

The Teams menu is in relation with operation Incident Management or Team collaboration.

Here a user needs to be on the system as well and be granted a license on a product to have any use of being added to a Team.

Teams have no relation to project access.