I need to create an automation that will set an asset value once a ticket is created.

Louie Goode

I have a dropdown menu tied to an asset field called Store.  I need to create an automation that will set the asset value in the Store Location field to 0000 once a ticket is created. I created a Lookup Object in Automation that has the following AQL : 

objectType = "Store Location" AND "Store" = "0000"

 

I then added an Edit Issue Value and put the {{lookupObjects}} in the Store Location field. 

When I open the ticket, it is not selected. 

 

 

Marc -Devoteam-

Hi @Louie Goode 

If you are in your asset schema and use the AQL, what is the result of your query?

AQL should in my experience be: objecttype = "Store Locations and Store = "0000"

What is stated in your edit action and what is the configuration of your custom field?