We need a report, but we are unable to generate it. The report should show the time elapsed between the creation of a task and when it is resolved.
For example, there is a project called "Satinalma."
In this project, we have custom statuses.
The initial status is "New Request," and the final status is "Delivered."
We need to know the duration between the task creation and when it is moved to the "Delivered" status, as well as when it is canceled.
This report is not possible with the default reports or JQL.
We are using the "Status Time Free" plugin, but it doesn't calculate correctly.
This report is essential for determining how long employees are spending on a task and, based on that, how many tasks were resolved on time and how many were delayed.
Could you please assist us in generating this report? Additionally, it should be calculated properly from a specific date (for example, from January) rather than from when the plugin is applied.
