nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Email forwarding for Jira Service Desk

Lars_1mhuwt

Hi, I'm a long time Intercom customer and starting to use Jira Service Desk for another project. In Intercom, there's a global project email which you use to set up email forwarding. We're using Google Worksuite, this is the corresponding article how to set it up: https://support.google.com/a/answer/10486484?hl=en

For Jira Service Desk, I cannot find anything like that. I can only connect my personal Gmail inbox or some third-party inbox. I don't want that. I want email forwarding.

What am I missing?

Accepted answers

All comments

Mathew Lederman

@Lars I believe what you're looking for is the Email Channel which can be found under Project Settings > Channels and Self Service > Email.

Lars_1mhuwt

Yeah, I found that. But the only option is to add an inbox. Not to set up email forwarding (without an inbox). Really confuses me.

Mathew Lederman

Sorry, perhaps I'm misunderstanding. According to the documentation you provided it appears you're trying to create tickets via email. That's what the email channel does. It provides an email address (or allows you to set one up) so that users can send an email to that address and have a JSM ticket created.

If you're looking to send emails outbound based on certain criteria, that would be best handled by project automation.

Lars_1mhuwt

You are right, I can set up that email forwarding. But how do I ensure that the reply sent from within Jira Service Desk is using the same email? That's the piece I'm missing I guess.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-management-cloud

jira-service-management

forwarding