Using an Organization E-Mail for Notifications

Question

Dear Community,

I'm looking for a way to define an Organization E-Mail which should receive future Notifications e.g. when an Issue gets opened,closed or updated. Using customer and organization Profiles feature defining said E-Mail is no problem but so far i couldn't find any solution to use this Organization custom field within notifications or automations. Since i couldn't find any best practice for this usecase i hope somebody can enlighten me

Nadhila Savira · Answer

You can also find the custom field ID and use that instead, as shown in Accessing issue fields. You can find any field's ID quickly by using this API endpoint: https://.atlassian.net/rest/api/2/issue/?expand=names If you still have issues on this, please feel free to open a support ticket through https://support.atlassian.com/contact/

Arne Chylla · Answer

Hello again Nadhila,

if I'm not mistaking by this your only able to access Issue related custom Fields, what i mean is a custom field of an Organisation which are added by the customer and organization Profiles feature which I've mentioned in the firstplace

This is a Snap of our Organization Profile, the Field "Projektleitung" is the custom Field which would contain the customers Main E-Mail as described.

On looking for it within an Automation doesn't give any results:

So maybe a more precise question would be: how can i access NOT issue related custom Fields from an Automation?

Thanks a lot!

Prakti

Nadhila Savira · Answer

Hi Prakti,

Nice that you're experimenting with Automation!

I'm unsure what you mean when you said " i wasn't able to find any way how to use said Custom Fields in an Automation".

You can use Fields in Conditions and in Actions.

For example with Condition:

And for example with Action:

As you can see above, I'm accessing the Custom fields smart values by clicking the { } icon on the right side of the text boxes there. Here, you can find all sorts of fields.