Jira automation sends multiple messages instead of one with lookup results.

Question

In my Jira automation, I am performing a "Lookup Issues" action and then sending a webhook to Google Chat. However, I am receiving a large number of messages (around 40), even though the lookup returns only three issues.

How can I modify my automation to send a single message containing a list of the lookup results?

Kris Dewachter · Answer

@Bill Sheboy , Thanks for the clarification. Did not know that. Br, Kris

Bill Sheboy · Answer

Hi @Kris Dewachter

Automation rule branches which could be on more-than-one-thing are executed in parallel and asynchronously, with each pass through the loop using separate process resources.

A variable created inside of such a branch will not be visible outside, and even if it was visible, such branches are not guaranteed to complete until the last step of the rule; thus the steps defined in the rule immediately after the branch will start executing before the branch completes.

Kind regards,
Bill

Bill Sheboy · Answer

Hi @Євгеній Єрін -- Welcome to the Atlassian Community!

For a question like this, context is important for the community to help.  Please post the following:

* what type of project is this (e.g., company-managed, team-managed, etc.), 
* an image of your complete automation rule in a single image for continuity,
* images of any relevant actions / conditions / branches,
* an image of the audit log details showing the rule execution, and
* explain what is not working as expected and why you believe that to be the case.

Until we see those...

From what you describe, the rule may be executing multiple times or the steps do not match the description in your question.  Seeing the details of your rule and the audit log will help identify the cause.  Thanks!

Kind regards,
Bill