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Problem with the site creation

NikitaPlatov

When I try to create Jira site (using the Safari browser), I get the error:

Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: 94e71cae7bc1497c9ad8aa3f17c3d0c9)

As we're currently on the free plan we don't have access to support. Is anybody else experiencing this and can we do anything to resolve this ourselves?

Accepted answers

Andy Heinzer

Hi @NikitaPlatov

Atlassian as ceased all operations within Russia and Belarus as of 31 Oct 2022. More information in https://www.atlassian.com/blog/announcements/atlassian-stands-with-ukraine

This extends to preventing new cloud site sign-ups to users located in those countries.

All comments

Trudy P Claspill

Hello @NikitaPlatov

Welcome to the Atlassian community.

I have flagged your post to raise it to the Atlassian Team. They should respond within 2 business days.

Andy Heinzer

Hi @NikitaPlatov

Atlassian as ceased all operations within Russia and Belarus as of 31 Oct 2022. More information in https://www.atlassian.com/blog/announcements/atlassian-stands-with-ukraine

This extends to preventing new cloud site sign-ups to users located in those countries.

Trudy P Claspill

@Andy Heinzer

Is there any chance that a more meaningful message could be displayed in this case?

Andy Heinzer

@Trudy P Claspill I don't know if it's possible, but I will ask the team that handles this sign up form.

Angel Luo

@Andy Heinzer Hi, Andy. Did China cease too? I went with the same problem🤣

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