JIRA Commenting

Question

I have a ground rule to be followed in my organization.

If a ticket is in status "In Progress", the assignee on the ticket has to log their comment (on what they did over the day on the ticket) by end of the day.

How can I build a JIRA automation to check this rule and notify the assignee by logging a comment on the ticket tagging the assigned user.

shantanu behera · Answer

I have applied my rule in this manner. Please suggest if this is correct or not.

shantanu behera · Answer

Hi @Trudy P Claspill Could you assist me on the below part. How exactly I need to implement it in JIRA Automation"

"The rule can look at the last comment on the issue, check the comment date and author, and if it doesn't match the current date and current Assignee, the rule can execute a Send Email action to send a message to the Assignee and other users, if you want."

shantanu behera · Answer

Thank you @Trudy P Claspill Let me go through the link you shared.

There are other challenges I have while I am looking for implementing this automation.

I also need to check for how long the current user is assigned on the ticket. If he is assigned for more than 4hrs before 06:00 pm (End of Day) then only I have to tag him, otherwise I'll have to see who is the user who was allocated on the ticket (which is in "In Progress" status) for more than 4 hrs and I will have to tag him.

Otherwise, the tagged used may come back stating that he wasn't working on the ticket for the whole day and just been assigned to the ticket towards the end of the day.