Closed processes are not closed

Question

Hello,

strangely enough, when I filter for open tickets, closed tickets are also displayed. “Closed” ‘Done’ and ‘Completed’ are also displayed there. The statuses all have a screen called “Ressolve Isscue Screen”. So why are they still marked as open? I recently edited the workflow where “Closed” and “Done” appear, is that why the error occurs?

Marc -Devoteam- · Answer

Hi @Antonia

Do all the issues have a resolution set, JQL all your issues and add the column Resolution to the results.

Is there information in there?

Lucas Modzelewski _Lumo_ · Answer

Check if the resolution is set for those issues.

You can also check this: https://confluence.atlassian.com/cloudkb/best-practices-on-using-the-resolution-field-968660796.html