Can a JIRA member without a JSM License Be Added as a Participant and Comment on a JSM Issue?

sean_0jwrrt

We have a JSW Cloud with about 40 users, and we have a JSM Cloud with 5 Agents. We would like to allow certain members of the JSW Cloud (our account managers) be added as participants / watchers on JSW support requests by their accounts. Since the Account Managers are not Service Agents, they currently cannot. Is there a way our internal Account Managers be added to just view and comment on JSM support tickets without having to be granted a Service Desk Agent license?

Looking at the Project Settings -> People and Access, I see a "Project Team Members" Role, but I'm not sure what that does. Can that be enabled for the purpose I'm describing?

Mikael Sandberg

Yes, any user can be added as request participants and they will then have the abilities as the reporter to add comments to a ticket via the portal. All you have to do for these internal users is to add them as Service Desk Customer in the project.