2FA reset

Question

Can I have any contact information for resetting my 2FA for

AAD.Naga.Jayamangla@IGMFinancial.net

Trudy P Claspill · Answer

As per the documentation:

Login issues related to two-step verification

Your emergency recovery key doesn't work or you've lost it

Your recovery key may not work if it’s already been used before, you didn’t save it when you enabled two-step verification, or you no longer have access to the device you enrolled with.

If you have a managed account and can’t use your emergency recovery key, speak to your organization administrator. If you have an unmanaged account, you can recover access to your account.

To recover access to your account:

* On the recovery code screen, select Can't find your recovery key?

* Select Send recovery email. We’ll send you an email with more information with the subject line Steps to recover your Atlassian account. This email does not contain the one-time link described in the next step.

* After 24 hours, we’ll send you a second email with a one-time link that lets you access your account and directs you to the two-step verification settings page. Make sure you are available to check your inbox 24 hours after the first email is sent as the link in the second email will expire if not used in time. For security purposes, you also won’t be able to use the link within the email again after it’s been used once.

* Follow the instructions in the email to disable two-step verification or enrol a new device.

If you don’t receive your recovery email, contact Atlassian Support and we’ll send another one to the address associated with your Atlassian account.

Naga Jayamangla · Answer

I didnt save recovery keys ,,Can I have any contact of admin who can clear  2FA

Trudy P Claspill · Answer

Do I understand correctly that you have 2FA enabled, but you don't have access to the device from which you would get the 2FA code?

And you did not save the Recovery keys when you initially enabled 2FA?

If so, within the article I sent to you previously is this statement:

If you've lost your recovery key, see Login issues related to two-step verification or contact Atlassian support to get back into your account.

Follow the guidance on the Login Issues page.