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how to email to a Jira ticket

Danny Bishop_uxbm0a

HI All, I just want to be able to add emails to Jira tickets... how do I do this?

Accepted answers

Christopher Yen

Hi Danny,

I believe you just need to email the address set up in your JSM project (project settings > channels & self-service > email) and the issue key needs to be in the subject line. The email will be added in the comment / activity section of the issue

All comments

Chris Rainey

Hi @Danny Bishop

Can you elaborate a little more on what you're looking for? Are you looking to include collaborators/stakeholders on a ticket?

Danny Bishop_uxbm0a

no - I get a lot of email in parallel with the Jira Service Management - I just want some way to easily send that email to log it in the ticket that I normally create and mange myself

Christopher Yen

Hi Danny,

Danny Bishop_uxbm0a

Ok thanks, just wasn't sure I wanted a new issue created each time someone emails it without the issue key in the subject; it does, but there is no notification or action so that's ok.

Thanks.

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