How to grant a specific user access to see issue from other organizations?

Question

Description:

I need to create a new role that allows a global team user to view tickets from selected organizations. For example, I want them to access tickets from Team Malaysia and Team Vietnam, but not Team Thailand.

I have attempted to create a new role for this but am unsure how to configure it correctly to restrict access by organization. Could you provide guidance on the correct permissions and settings needed to achieve this?

Additional Information:

* Customers are categorized under different organizations (e.g., Team Malaysia, Team Thailand, Team Vietnam).
* The new role should have visibility over specific teams but not all.
* If there are existing permission groups or filters that can be used, please advise.

Thank you.

Nikola Perisic · Answer

Welcome @Bryan C

If you mean defining the project roles that will have one set of users, then another project role with different set of users and setting the visibility, you can do this with issue security schemes.

In your project don't forget to include your users into a project with the defined project role - that project role will have the predefined users first.

Pasam Venkateshwarrao · Answer

Hi @Bryan C

Thanks for reaching out to the community, The best way to achieve this was create a groups(team malaysia,team vietnam,team thailand) separately and in the permission schema you can update only particular group can view the issues(Browse permission)