Populate Affected Services from Asset Picker Custom Field

Duncan Girvan

Hello,

I have a manually triggered automation that creates an incident from an alert and runs a lookup to populate an multi-select asset picker field. This works very well but I'm now trying to go a step deeper to fill in the system Affected services field when the selected Asset(s) have a Service reference in Assets.

The custom field picks from a custom Assets schema that has an object attribute that references object in the system generated Services schema.

I did follow along in this guide 

https://confluence.atlassian.com/jirakb/how-to-set-the-affected-services-field-from-referenced-services-on-an-assets-object-attribute-via-automation-for-assets-1155140676.html

but this is for a slightly different use case and JSM has changed a bit since this was written.

 

Any help is appreciated and I'll happily share more necessary info.

Duncan Girvan

I didn't follow the linked guide well enough or understand it at first. 

This is solved and can be closed.