Jira Automation Smart Values Problem

Question

Hi all

We have had an automation for years that writes certain smart values into a text field. However, for the past few days, it has not been working correctly.

The smart values in the automation are as follows:

Ticket No.: {{issue.key}} - {{issue.summary}} 
Request from: {{reporter.displayName}}

Until recently, these values were compiled as follows:

Ticket No.: SUP-15344 - Test Ticket 
Request from: Michael Scott

For the past few days, the entire URL is being displayed for the issue key:

Ticket No.: https://XXX.atlassian.net/browse/SUP-15344#icft=SUP-15344 
Request from: Michael Scott

Has anything changed here, or how can we disable the full URL from being generated?

Thanks,
Simon

Simon Keller · Answer

We received the following feedback from our Jira admin:

"This is a new feature of Jira Cloud.
Issue keys in comments are now automatically turned into hyperlinks to those issues. That's why this happens in the automation. You can prevent it by slightly modifying the key, for example by replacing the hyphen with something else: {{issue.key.replace("-"," ")}}."

I implemented it this way and it "works".
It doesn’t look great, but we’ll have to live with it for now until there’s a better solution.

Bill Sheboy · Answer

Hi @Simon Keller

This is the second community question I have seen today for this symptom.  I recommend working with your Jira Site Admin to contact the Atlassian Support team to take a look:

https://support.atlassian.com/contact/#/

When you hear back from them, please post what you learn to benefit the community.  Thanks!

Kind regards,
Bill