creating calculation for custom field

Question

Hello dear community,

I have created custom field which name is SLA. When SLA time to resolution breached then i want to see "breached" in my sla custom field automatically.

But i couldnot find how i can do this :(  do i have to write a script or is there any way to do this?

John Funk · Answer

The SLA in your image has not been breached yet, therefore the rule would not have fired yet. What is the trigger you are using for the rule? Can you share a screenshot of the entire rule?

nida ergenç · Answer

Hi @John Funk

i have created sla->time to first response will breach in the 6 hours, then i chose my custom field that SLA and wrote the text "Breached ".

for only testing i have created incident which is critical, i want to see "breached" in my custom field but i couldnot.

i added audit log

nida ergenç · Answer

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