Hi all,
The use case is as follows: I want to create a jira software cloud project that automatically creates tickets out of a group mailbox. So far no problem.
In many cases, the original sender of the email does not provide enough information to handle the ticket. I would like to create a form with all relevant questions and fields so that the ticket agent can send out this form as soon as (s)he sees not enough information is in the email.
The ticket that is created out of this form should be automatically linked to the first email/ ticket. Preferably, I would like to have eg an action button in the ticket "send out form".
What do you think is the best way to set this up?
