Can't customize my own list view

Question

Hi! I understand that I can't make all users see the same customized list view as mine, but I’m also having trouble keeping my own list view customized.

I’ve hidden some columns and added new ones, but occasionally, everything resets and returns to random columns. How can I make sure my list view stays as I’ve set it? Same thing happens for my rules!!!

Hannes Obweger - JXL for Jira · Answer

Hi @Gabriela Pan

welcome to the community!

Did you hear anything back from support yet?

Also, just to put it out there: If you're looking for an immediate resolution and are open to solutions from the Atlassian Marketplace, you may want to have a look at the app that my team and I are working on: JXL for Jira.

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you’d do in e.g. Excel or Google Sheets. It also comes with a range of advanced features - including support for (configurable) issue hierarchies, issue grouping by any issue field(s), sum-ups, or conditional formatting - and works across any number of projects.

Plus, all your view preferences - be it columns, grouping, filters, or your issues' expanded/collapsed state - are always persisted, so you'll always find your JXL sheet just like you left it. You can also save any set of preferences as a dedicated view that you can easily activate, but also share with your team mates.

This is how it looks in action:

Any questions just let me know!

John Funk · Answer

Hi Gabriela - Welcome to the Atlassian Community!

It's best to open a support ticket with Atlassian for this so they can try to tell what is going on.

https://support.atlassian.com/contact/#/