Add the approver in the “reporter” field

Question

Actually simple, but I can't get any further.

I'm trying to create an automation rule that when a ticket is created and the approver is set, creates a new ticket and transfers the approver from the old ticket to the reporter field. I have worked with several smart values that I have found but it just won't do it.

Could you please help me here?

1. {{approval}} not possible
2. {{approval.addedApprovers}} not possible
3. {{approval.approver}} not possible
4. {{issue.approvers.displayName}} not possible

Tomislav Tobijas · Accepted Answer

Hi @Dimitrios Kouroumichakis ,

You should be able to use any approvers field - whether system or custom one. If you would navigate to Settings > Issues > Custom fields and find the custom field you're using for selecting approver(s), check the field ID. Next, you can use that field ID to get the ID of user account once one is selected/set as approver.

Basically, you can use the following:

which will return user ID > this value can then be used to set the reporter in the newly created ticket.

Additionally, you can use trigger issue smart value to be sure system pulls the right data:

Note that this might get a bit trickier to configure if you have more than one user stored in the approvers field.

Hope this helps.

Cheers,
Tobi

Rilwan Ahmed · Accepted Answer

Hi @Dimitrios Kouroumichakis ,

You can do it using smart values in the Additional fields section as follows:

{
"fields": {
"reporter": { "id": "{{triggerIssue.Approvers.accountId}}" }
}
}

For testing, I created the rule as follows:

* WHEN:  Field value changed --> Select Approver
* THEN:  Create issue 
select Same project and required issue type
* After selecting the Summary in the side window opened, expand  More Options and inside the Additional fields section, add the below

{
"fields": {
"reporter": { "id": "{{triggerIssue.Approvers.accountId}}" }
}
}