We are receiving this error message when trying to access the Clockify Add-On for JIRA.We've had no issues with this Add-On for a year until today.It is not all projects. Just seems isolated to one specific JIRA project and all of their user stories.
Hi @Michelle Walsh
Have you tried resetting the key once?https://clockify.me/help/integrations/tracking-integrations-integrations/jira-integration#api-key
From the error that you get it seems that it is a Timeout, and not a validation error. Does everyone in your team get this?
Would recommend getting in touch with Clockify if resetting the api key doesn't fix it for you : https://clockify.me/help/contact#TRPLINKPROCESSED
@Jehan Bhathena Resetting the API key fixed the issue.Thanks so much for your recommendation.
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