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Getting notifications about DONE child issues

Sean Somerville

I have a task with 6 different child issues underneath. Person A is responsible for a "build" and Person B else is responsible for a "review". How do I get the child issue 1 to relate to the child issue 2, so that Person B gets the notification that Person A finished their child issue/sub task and they can get started on their own issue?

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Trudy P Claspill

Hello @Sean Somerville

Welcome to the Atlassian community.

One solution would be to use Issue Linking to establish a relationship between the two issues, like depends on/is depended on by. You could then use an Automation Rule triggered by an issue transition to Done. In the rule you could then check if the transitioned issue has any linked issues that are linked as is depended on by. You could then use the Send Email action in the rule to send an email to the Assignee of the dependent issue.

Screenshot 2025-02-21 at 9.12.49 AM.png

Sean Somerville

I looked it this. I got so close, but yet so far.

Person A is in charge of issue 1, and Person B is responsible for issue 2.

Issue 2 is dependent on issue 1 being completed.

Person C is the reporter, but they just assign the task, they don't need to know when issue 1 turns to DONE and issue 2 can be worked on.

Screenshot 2025-02-21 122939.jpg

As Person A, I could put Person B's email in there to let them know when it's completed. But is that the best way to do it? Would this be a rule on everything? Do I need to set up this transition for each child task I do? What are your thoughts?

Trudy P Claspill

@Sean Somerville

How do you know that issue 1 has a dependent task? Are they linked in some manner?

An automation rule is triggered for every action that matches the trigger, for all issues in all Projects that are specified as in the Project Scope of the rule on its Rule Details page.

You then refine the issues to take action against by adding Conditions after the trigger; i.e. the rule should continue executing only if the trigger issue is a Task.

If you need to take action against another related issue or get information from another related issue, you have to tell the rule how to find that issue.

If you want the rule to work for any combination of task pairs where one issue is dependent on another, there has to be some generic, standard way for the rule to figure out that a) the trigger issue has a dependent task, and b) how to find that dependent task. Issue linking is one way to do that, and then the rule could be designed like the example I showed.

Without some generic and standard way to identify that a given task has a dependent task, there is not an effective way to automate the notification.

Sean Somerville

Screenshot 2025-02-21 133538.jpg Here I have them linked. I have 3 similar ones that look like this. two issues linked where one is caused by another. How do I set up a rule that when issue 1 is done, the person responsible for issue 2 is notified. In a clean, easy way.

Spitballing here: I want an email every time an issue switches from done, the person who is the assignee, will get the email that it is done. Without having to manually type that person's email into the rules. I want it to always send to the assignee of the linked task. Is that possible?

Trudy P Claspill

Yes, it is possible using the example I provided.

When issue NLCS-52 is transitioned to Done, for any issue linked to it with 'causes', an email will be sent to the Assignee of that linked issue.

Change the For Related Issues / Linked Issues to use the 'causes' link type.

Screenshot 2025-02-21 at 11.12.07 AM.png

Screenshot 2025-02-21 at 11.11.45 AM.png

Side note: if you are not very familiar with constructing automation rules there is free, on-demand training on that topic available at Atlassian University

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