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Jira automation is not recognizing a custom field

Christy Kennedy

I have an automation that is trying to create different subtasks on an issue depending on the values of 2 custom fields: Region & Entity.

I keep getting an error in the audit log that says the field "Entity" has been excluded from my if/else block as it couldn't be found.

I tried forming the if/else conditions using JQL with "Entity"'s custom field ID, but I got the same error message.

I have also confirmed that this field is configured for use in my project.

Accepted answers

John Funk

Hi Christy,

Make sure the Entity field is on the Create screen for the Project and Issue type.

All comments

John Funk

Hi Christy,

Make sure the Entity field is on the Create screen for the Project and Issue type.

Bill Sheboy

Hi @Christy Kennedy

Here are some questions that may help explain this symptom...

1) What type of project are you using: company-managed or team-managed? You may find this information in the project list.

2) Did you add the custom field Entity or was it added by a marketplace addon / app?

3) If you added the custom field and you are using a team-managed project, where was it added: to the global fields (i.e., company-managed) or in the project's fields in the team-managed project?

4) Are there multiple fields named Entity within your Jira site, either global and project, or for multiple, team-managed projects?

5) For the trigger issue's issue type, have you confirmed that field is available?

6) What is the scope of this rule (in the details at the top): single-project, multiple-project, or global?

7) Rather than using the Issue Fields Condition, have you tried using the Smart Values Condition and the custom field ID to test the value?

Kind regards,
Bill

Stephen.Lugton

If you don't know how to find the custom field ID @Bill Sheboy mentioned have a look here: https://confluence.atlassian.com/jirakb/how-to-find-id-for-custom-field-s-744522503.html

Christy Kennedy

Hi John - yes, it is on the create screen create screen.jpg

Christy Kennedy

Hi Bill,

1) Company-managed

2) I created the custom field Entity

3) n/a - company-managed project

4) There is only one field named "Entity" as far as I can tell by checking global Custom Fields & doing a JQL search. Not familiar with how to check other team-managed projects though

5) Yes, the issue type in the trigger is "Approval" and Entity is available in all screens for "Approval" type issues

6) Scope is single project - and it is the one I am testing this rule on + the only project that uses the issue type "Approval"

7) I have not tried using the smart value for my if conditions - trying that now and will update shortly!

Christy Kennedy

Update on using a Smart Value with the custom ID field:

Still receiving the same error:

Updated rule logic:

John Funk

So, if you click on the Create button, and you put in that project and the Approval issue type, you see the Entity field on that screen?

Christy Kennedy

Correct - it is even a required field
Approval create screen.jpg

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