Cannot insert attachment

Filip Rott

 

Hello, I am having a problem with not being able to insert an attachment in one of several projects. I have tried both scenarios.

Scenario 1: I am a customer and I fill out a form on the portal, insert an attachment and submit the form -> Neither the agent nor the customer can see the attachment and even the attachment is not visible in any history

Scenario 2: I am an agent and I want to insert an attachment into a ticket I created. I get an error message "failed to attach files"

The permission set is just like in another project in which everything works. Customers also have the same access as in the other project. I also tried using a different IssueType and RequestType but that didn't help either. I went through the Field Scheme and removed and re-added the attachment field and that didn't help either.

Even the attachment is not working even via IssueType "Emailed request" and in other projects everything is working fine. I also tried reindexing 

John Funk

Hi Filip,

Are you using Jira Server or Jira Data Center? Are you able to save the SAME attachment in another project? Not just any attachment - the SAME attachment. Did you try saving a different, maybe smaller, attachment in this project? 

When you tried as an agent, did you try that same issue that was created on the portal? Or did you try with a separate issue on the same project?