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emails on Suppression List?

apaganelli

Hi,

we have two existing customers who have stopped receiving email notifications from Jira.

The Emails are added to suppression list, how can i remove them from the list?

The self-service suppression removal feature exists for notifications generated by Jira Work Management and Jira Software projects.

Accepted answers

Kishan Sharma

Hi @apaganelli Welcome to the Atlassian Community! I have requested assistance on this ticket from Atlassian Support team. Someone from the Atlassian support team should look into this shortly.

All comments

Kishan Sharma

Hi @apaganelli Welcome to the Atlassian Community! I have requested assistance on this ticket from Atlassian Support team. Someone from the Atlassian support team should look into this shortly.

Andy Heinzer

Hi @apaganelli

I found there were suppression for both accounts. I have cleared the suppressions that might have existed for all users on that domain. I hope that helps.

Andy

apaganelli

Hi @Andy Heinzer

It Works! Thank you so much

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