Space and pages are missing after migration

Question

I had imported few spaces using XML last year and they were visibile in Spaces. When I logged in this year, those spaces are gone. It does not appear in spaces drop down or All spaces. I cannot do space permission also because the space is not visible.

It seems like the account is deleted and now its setup as new account. Quite unreliable.

Rilwan Ahmed · Answer

Hi @Pronojit Saha ,

Go to https://<yourDomain>.atlassian.net/wiki/admin/space-manager --> Thrashed.

Spaces remain in the trash for 60 days before they’re permanently deleted

Pronojit Saha · Answer

Thanks and regret not checking this earlier.

1. I checked the domain URL and those imported spaces are not present.

2. I checked the audit log and I see that only February logs are present. I had imported the spaces last year in march.

Does this mean that the spaces were deleted? If yes is there anyway to recover?

Rilwan Ahmed · Answer

Hi @Pronojit Saha ,

* Go to https://<yourDomainurl>/wiki/admin/permissions/viewdefaultspacepermissions.action and search for the space. If exists here, you can regain the access. This URL can be accessed by confluence system admins only
* Check what has happened in the audit log. (This will display the events as per the days you have setup previously in the settings)
https://support.atlassian.com/confluence-cloud/docs/view-the-audit-log/

Please note: If you are in free plan and if there is no activity for 120 days, then the site will be deactivated.