Custom issue type does not show up on KanBan board

Adrian user

I have created a unique company wide issue type as JIRA admin

    - It is a collection of Epics called "Project Epics"

And associated it to a project

   - I can add this new issue type and add epics as sub-issues

   - This shows up correctly in the project

But when I look at the TimeLine or Kanban board this issue doesn't show up

   - All the sub-epics show up correctly

How do I add this new parent issue type to my Kanban boards?

Trudy P Claspill

Hello @Adrian user 

Welcome to the Atlassian community.

As part of adding your "Project Epics" issue type, did you modify the Issue Type Hierarchy? Is that new issue type add to the hierarchy level above the Epic issue types?

Agile boards and the basic Timeline feature associated with them are not capable of showing the hierarchical relationship of issues beyond the default levels of Epic / child issues / subtasks. Issue types above Epics in the hierarchy will present visually in the same way that "child issues" do - as cards on the board and in the backlog issue list.

To see a visual representation of an extended issue type hierarchy you will need to create a Plan under the Plans menu. The Timeline feature in those plans is capable of showing the extending issue type hierarchy.