automatically add Slack link to Jira ticket (via chat channel)

Rob Smithers

I'm looking for the opposite of this request.

We have had Slack and JSM integrated since Atlassian Assist was Halp. We have both request and triage channels. It all works.

We would like to automatically include in the Jira ticket a direct link back to the original Slack thread. Jira obviously has this info somewhere since it dynamically updates both the Jira ticket and the Slack thread with comments. How do I access it?

I've looked through the "smart values" but can't find anything with "slack" or "chat".

Rob Smithers

I received more info from Atlassian support; and, this works for now with the requesterChannelLink field.

There is a feature that exists at the moment that is called Computed Fields, to use it you can just create a custom field with the type URL, and name it exactly requesterChannelLink, and add it to the issue view of the ticket. This way when a ticket is created through Slack using Assist, the link to the thread will be populated to that field. That feature is no longer supported, hence it was removed from our official documentation, so it might be deprecated in the future and it could stop working.

We do have a feature request in place in order to have a smart value for the slack thread link, so it could be possible to have that information through an automation rule

JSDCLOUD-15013: Automation Smart Value to Extract Slack Channel Name and ID

There is also the below workaround using slack apps, but that simply sends the link to the last thread in the channel, which means that if anyone starts a new thread at the same time the ticket is created, the comment will send the link to the last thread created on the channel.

Link Slack Threads on JSM Chat Created Tickets - Atlassian Community