Issue with "jira create" in Jira Cloud Slack App

Question

Hi everyone

We're experiencing an issue with creating tickets using /jira create in our Jira Cloud Slack app.

Issue Details:

* When typing /jira create, the pop-up appears as expected.
* I can select the project (we only have one available) and see the issue types being loaded.
* However, after 1-2 seconds, the pop-up switches to an error:
"Something went wrong. Please try again later."
* I've tried disconnecting and reconnecting the app from both Jira and Slack multiple times, but the issue persists.

Additional Context:

* We have a few custom issue types, but none with unusual configurations.
* The issue types load briefly before the error appears.
* Other Jira functionalities in Slack, such as alerts, work without any issues.
* I've attached a few screenshots that hopefully help in diagnosing the issue.

Is anyone experiencing the same issue or has an idea how to solve it?

Best, Simon

Simon Hadasch_ozqx69 · Answer

Hey Manoj,

Thanks for the quick response! However, I’m not sure I fully understand. Right now, I’m not even able to select an issue type in the Slack pop-up as it goes straight to an error after selecting our project.

Is there a specific place where I need to configure which fields are shown in Slack?

Appreciate your help!

Manoj Kumar Gangwar · Answer

Hi @Simon Hadasch Welcome to the community!

Please check the required fields on the Jira Issue creation screen. When selected from Slack, all required fields should be selected.