Want to run a transition in a Workflow (if/else)

Question

i want to automate a workflow. that when the incident is created it should check a value from a checkbox. and if one of 2 is checked it should go to "waiting for approval" otherwise it should go to "waiting for support" this should run automaticly. is there any option to automate this without doing an automation for that ? .

the checkbox has 4 values but only for option 1 and 2 it should go to approval. if none of those 2 are checked it should go to waiting for support.

thanks

Maciej Dudziak _Forgappify_ · Answer

Hi @Yannik

The only ways to transition an issue automatically are by using Automation or by adding a post function to the transition.

If you’re open to using apps, our team developed the Transition Work Items post function, which is part of the Workflow Building Blocks app. Thanks to our powerful preconditions, you can configure it to move an issue to Approval automatically only when specific preconditions are met (for example, by adding the post function to the Create Issue transition).

Here’s how it could be configured:

I hope this helps!

Cheers

Rilwan Ahmed · Answer

Hi @Yannik ,

Welcome to the community !!

There is no direct way to transition issues in jira. It should be from automation rule or any scripts (plugins) which should do the action.