When i am importing a CSV file in Xray. I am getting error of cutom field unknown

Question

When i am importing a CSV file in Xray. I am getting following error

{ "errors": [ { "elementNumber": 0, "errors": { "customfield_10011": "Field 'customfield_10011' cannot be set. It is not on the appropriate screen, or unknown." } },

I have checked the custom field ID's. also. ironically there is no custom field with ID no mentioned in the error "customfield_10011"

Please provide a solution

Sanam Malleswari · Answer

Hi @Hitarth Bhalla

Check if customfield_10011 exists in Jira's custom fields. Ensure the custom field is added to the appropriate screens for the issue type. Remove or correct customfield_10011 in your CSV file if it doesn't exist or isn't needed. Carefully map CSV fields to Jira fields during the import process. Use a small sample CSV file to isolate the issue.

Hitarth Bhalla · Answer

Hi @Vishal Biyani

While creating the custom field I had mapped them with appropriate screens.

The issue is persistant whenever i map atleast one custom field. but if standard fields are mapped, this issue does not accur

Vishal Biyani · Answer

@Hitarth Bhalla

To resolve this error, you will need to map the custom field on the screen.

Since custom field numbering can be different for different project, you will have to check with field names that you are mapping to identify the custom field name in jira.