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I created simple automation to set the priority but it keeps getting an error

Marc Tseu

I created a simple automation that will change the priority field upon ticket creation based on the value of a custom field. However, I get this error when it gets to the point of the automation to set the priority:

The priority selected is invalid. (priority))

I'm not sure why it is invalid as the value is what Jira prompts me for. Any advice on how to troubleshoot is greatly appreciated.

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John Funk

Hi Marc - Welcome to the Atlassian Community!

Can you share the rule? Especially any details where you are setting the Priority field.

Marc Tseu

Sorry if this is not what you mean as I am new to Jira. I exported the rule as a json file and here is the text from that file. If there is another way, please let me know:

{"cloud":true,"rules":[{"id":25359170,"clientKey":"0c02e0f8-2cd3-3c32-b02b-c5339646a27e","name":"Set Priority","state":"ENABLED","description":"Takes the user selection of priority and changes the Jira priority level (internal)","authorAccountId":"712020:0e294ff0-9ccd-446a-8f0d-e77bca632eb7","actor":{"type":"ACCOUNT_ID","value":"557058:f58131cb-b67d-43c7-b30d-6b58d40bd077"},"created":1739913338282,"updated":1739913338282,"trigger":{"id":"693445362","component":"TRIGGER","parentId":null,"conditionParentId":null,"schemaVersion":1,"type":"jira.issue.event.trigger:created","value":{"eventFilters":["ari:cloud:jira:faf6eb67-8f7a-44bd-bf4b-a55697e2751a:project/10002"],"eventKey":"jira:issue_created","issueEvent":"issue_created"},"children":[],"conditions":[],"connectionId":null},"components":[{"id":"693445363","component":"CONDITION","parentId":null,"conditionParentId":null,"schemaVersion":1,"type":"jira.condition.container.block","value":null,"children":[{"id":"693445364","component":"CONDITION_BLOCK","parentId":"693445363","conditionParentId":null,"schemaVersion":1,"type":"jira.condition.if.block","value":{"conditionMatchType":"ALL"},"children":[{"id":"693445366","component":"ACTION","parentId":"693445364","conditionParentId":null,"schemaVersion":12,"type":"jira.issue.edit","value":{"operations":[{"field":{"type":"ID","value":"priority"},"fieldType":"priority","type":"SET","value":{"type":"ID","value":"1"}}],"advancedFields":null,"sendNotifications":true},"children":[],"conditions":[],"connectionId":null}],"conditions":[{"id":"693445365","component":"CONDITION","parentId":null,"conditionParentId":"693445364","schemaVersion":3,"type":"jira.issue.condition","value":{"selectedField":{"type":"NAME","value":"Tech Support Priority"},"selectedFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","comparison":"EQUALS","compareValue":{"type":"NAME","modifier":null,"value":"Large Scale Business Disruption","multiValue":false,"source":null}},"children":[],"conditions":[],"connectionId":null}],"connectionId":null},{"id":"693445367","component":"CONDITION_BLOCK","parentId":"693445363","conditionParentId":null,"schemaVersion":1,"type":"jira.condition.if.block","value":{"conditionMatchType":"ALL"},"children":[{"id":"693445369","component":"ACTION","parentId":"693445367","conditionParentId":null,"schemaVersion":12,"type":"jira.issue.edit","value":{"operations":[{"field":{"type":"ID","value":"priority"},"fieldType":"priority","type":"SET","value":{"type":"ID","value":"2"}}],"advancedFields":null,"sendNotifications":true},"children":[],"conditions":[],"connectionId":null}],"conditions":[{"id":"693445368","component":"CONDITION","parentId":null,"conditionParentId":"693445367","schemaVersion":3,"type":"jira.issue.condition","value":{"selectedField":{"type":"NAME","value":"Tech Support Priority"},"selectedFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","comparison":"EQUALS","compareValue":{"type":"NAME","modifier":null,"value":"Business interruption but workarounds","multiValue":false,"source":null}},"children":[],"conditions":[],"connectionId":null}],"connectionId":null},{"id":"693445370","component":"CONDITION_BLOCK","parentId":"693445363","conditionParentId":null,"schemaVersion":1,"type":"jira.condition.if.block","value":{"conditionMatchType":"ALL"},"children":[{"id":"693445372","component":"ACTION","parentId":"693445370","conditionParentId":null,"schemaVersion":12,"type":"jira.issue.edit","value":{"operations":[{"field":{"type":"ID","value":"priority"},"fieldType":"priority","type":"SET","value":{"type":"ID","value":"3"}}],"advancedFields":null,"sendNotifications":true},"children":[],"conditions":[],"connectionId":null}],"conditions":[{"id":"693445371","component":"CONDITION","parentId":null,"conditionParentId":"693445370","schemaVersion":3,"type":"jira.issue.condition","value":{"selectedField":{"type":"NAME","value":"Tech Support Priority"},"selectedFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","comparison":"EQUALS","compareValue":{"type":"NAME","modifier":null,"value":"Moderate impact, non-urgent","multiValue":false,"source":null}},"children":[],"conditions":[],"connectionId":null}],"connectionId":null},{"id":"693445373","component":"CONDITION_BLOCK","parentId":"693445363","conditionParentId":null,"schemaVersion":1,"type":"jira.condition.if.block","value":{"conditionMatchType":"ALL"},"children":[{"id":"693445375","component":"ACTION","parentId":"693445373","conditionParentId":null,"schemaVersion":12,"type":"jira.issue.edit","value":{"operations":[{"field":{"type":"ID","value":"priority"},"fieldType":"priority","type":"SET","value":{"type":"ID","value":"4"}}],"advancedFields":null,"sendNotifications":true},"children":[],"conditions":[],"connectionId":null}],"conditions":[{"id":"693445374","component":"CONDITION","parentId":null,"conditionParentId":"693445373","schemaVersion":3,"type":"jira.issue.condition","value":{"selectedField":{"type":"NAME","value":"Tech Support Priority"},"selectedFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","comparison":"EQUALS","compareValue":{"type":"NAME","modifier":null,"value":"Minimal impact low-urgency issue","multiValue":false,"source":null}},"children":[],"conditions":[],"connectionId":null}],"connectionId":null}],"conditions":[],"connectionId":null}],"canOtherRuleTrigger":false,"notifyOnError":"FIRSTERROR","projects":[],"labels":[],"tags":[],"ruleScope":{"resources":["ari:cloud:jira:faf6eb67-8f7a-44bd-bf4b-a55697e2751a:project/10002"]},"ruleHome":{"ruleLifecycleHome":{"locationARI":"ari:cloud:jira:faf6eb67-8f7a-44bd-bf4b-a55697e2751a:project/10002"},"ruleBillingHome":{"locationARI":"ari:cloud:jira-servicedesk::site/faf6eb67-8f7a-44bd-bf4b-a55697e2751a"}},"writeAccessType":"UNRESTRICTED","collaborators":[],"billingType":"NORMAL","idUuid":"01951aea-9daa-7bbf-b424-9f70f35d5f63"}]}

Bill Sheboy

Hi @Marc Tseu

Weird errors / unexpected behaviors can happen with the Issue Created trigger because it can fire so quickly the issue may not have all of its data when the rule starts. (i.e., a racetrack error)

The fix for that symptom is to always add the Re-fetch Issue action immediately after the Issue Created trigger. This will slow the rule down a bit and reload the data before it proceeds. Please try adding that and re-testing.

trigger: issue created
action: re-fetch issue
...the rest of your rule steps...

Kind regards,
Bill

John Funk

No, just do a screenshot of the rule. :-)

Marc Tseu

Thanks for the suggestion but it still did not work.

Marc Tseu

Screenshot 2025-02-18 at 5.04.32 PM.png

Marc Tseu

I figured it out. I didn't realize that we had custom priority settings and I just needed to scroll down the list further to see them and set those for this project. It works now.

FYI,

Marc

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