Unable to install "Xray Test Management App tool"

Question

Hi,

as an admin of my organisation, I have been trying to install an app requested by one of my devs, "XRay Test Management for Jira" Tool

However, every time I try to install it and srart the free trial, I get he "We ran into a little trouble Unfortunately, we’re unable to process your request. Please retry again in some time".

Been happening for 3 days now. Any hints please?

thanks

M

Francisco Fonseca _Xray_ · Answer

Hi @Mario

Unfortunately the instalation phase and app availability is with Atlassian and they should be able to help.

Would you mind reference me the ticket ID used to expose this issue with Atlassian? Maybe I can try to reach out to them for assistance.

Best, Francisco

Mario_69qt3l · Answer

Hi David,

see @Francisco Fonseca _Xray_ 's reply above :-)

cheers

M

Mario_69qt3l · Answer

Hi Francisco,

thanks for the reply :-).

Unfortunately, since we are a startup and just starting, we are still on the free plan, and Atlassian do not offer one-to-one support on this.

cheers

Mario