accidently created an account. How to get rid of it

Question

On a website offering AI webservices, I accidently  got forwarded to create an atlassian account thinking this was part of the process to use this AI service. (f…ing ads)

Now I want get rid of this account , because I don‘t need it.
On my trial to delete the account I got a message telling me that I have to pay for the used service.

I never used it really as I said.

Now how can I savely delete it, without paying for something I don‘t wanted to get ?

regards

Pit H.

Andy Heinzer · Answer

Hi @[deleted]

I understand that you would like to cancel your Atlassian Cloud site.  You can do that by following the steps in Cancel a subscription.  Once your Cloud site has no active products, it will automatically be scheduled for deletion.

If you would also like to delete your user account, you can follow the steps in Delete your Atlassian account.  But I would recommend following the steps in the first guide before this one, otherwise you might not be able to confirm the site deletion yourself.  (The site itself would still be eventually deleted if there is no activity and on a free plan for 120 days)

I hope this helps.

Andy

unknown · Answer

Thank you !

possibly I just need to delete my account, since I never gave any billing information,

Is‘nt there a free plan ?

Valerie Knapp_dpp5c6 · Answer

Hi @[deleted], welcome to the Atlassian Community and thanks for your question.

I've escalated this post to the support, who should be able to help you with this.

Best wishes