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When trying to move a task from the sprint to the backlog, I get an error

Vlad Romashchenko

I can't move an issue from a sprint to a backlog, neither by dragging nor by selecting move, I can't even delete a sprint in an issue.

also in Network {"errorMessages":[],"errors":{"customfield_10020":"Sprint is required."}}

Accepted answers

Jack Brickey

Hi @Vlad Romashchenko , A couple of thoughts to investigate Assuming this issue persists.

Try a different browser, though I do not expect this to be the issue.
verify that you have the permissions to manage sprints. If This is a company manage project, then look under project settings/permissions.
Try to edit the specific issue and remove the sprint from the sprints field.

All comments

Jack Brickey

Hi @Vlad Romashchenko , A couple of thoughts to investigate Assuming this issue persists.

Try a different browser, though I do not expect this to be the issue.
verify that you have the permissions to manage sprints. If This is a company manage project, then look under project settings/permissions.
Try to edit the specific issue and remove the sprint from the sprints field.

Vlad Romashchenko

I try chrome, Edge, Firefox, My role is administrator. I trying clear sprint field in issue but I receive the same error (

Bill Sheboy

Hi @Vlad Romashchenko -- Welcome to the Atlassian Community!

Is this for a company-managed or team-managed project?

Have you confirmed you have "Schedule Issues" permission for the project?

That message can display when one does not have the permission, and there are open suggestions to make the error more relevant to the cause:

https://jira.atlassian.com/browse/JRACLOUD-84407
https://jira.atlassian.com/browse/JRACLOUD-90795

Have you checked if the workflow permits that transition?

Kind regards,
Bill

Mike Maurer

Hi @Vlad Romashchenko ,

you could also check if there are restrictions in the workflow.

Project settings > Workflows > Edit workflows > Check the transistion to the backlog if there is a retricting rule

Kind regards

Mike

Vlad Romashchenko

Hi Mike

How I can make transistion to the baclog in workflow? Wich status I can select ?

Vlad Romashchenko

and also in Network {"errorMessages":[],"errors":{"customfield_10020":"Sprint is required."}}

Thanks )

Vlad Romashchenko

Hi Bill, my role is Org Admin

Thanks

Adrian von der Osten

im having the exact same problem. reviewing the suggested fixes, but not having any luck

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