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Predefined Fields for Issue Types Automatically Clearing When Creating New Issue

David Headley

In my Jira Software Project, I have a predefined template in the Description field for users to fill out for each of my issue types. Starting yesterday, whenever my users press "Create" to create a new issue, the template for a Story loads up for a second then it clears out.

This looks to have been caused by the "Hide unused fields" features that were recently released as if I click on the ellipse on the create issue dialog and flick the "Hide unused fields" toggle off, my template appears and my template remains if I were to then flick the "Hide unused fields" toggle back on.

I have tried turning this setting off in the Admin via the below steps outlined by Atlassian:

Go to Settings > System in Jira.
Select Edit Settings.
In the Options section, adjust the settings to turn the feature on or off as needed.
Click Update to apply your changes.

However, this does not solve the problem and the issue persists even with the "Hide unused fields" set to OFF in the Admin

Screenshots of the issue are below:

Initial load up where the user can see the template in the description:

initial Load up (1).png

1-2 seconds later, everything clears out:

1 second after load up (2).png

See that the "Hide unused fields" toggle is on:

Hide Unused fields On (3).png

Flick the "Hide unused fields" toggle off and the template appears again:

Tottled Off - Template Loaded (4).png

Accepted answers

Trudy P Claspill

Hello @David Headley

Welcome to the Atlassian community.

Could you provide some additional information?

What is the Type for this project? Get that information from the Type column on the View All Projects page under the Projects menu.
Exactly how have you added the template text to the field? Are you using a third party app for that?

All comments

Trudy P Claspill

Hello @David Headley

Welcome to the Atlassian community.

Could you provide some additional information?

What is the Type for this project? Get that information from the Type column on the View All Projects page under the Projects menu.
Exactly how have you added the template text to the field? Are you using a third party app for that?

David Headley

Hello @Trudy P Claspill

The Type for this project is a Team-managed software

The templates are not via a third party app.
They have been added via the out of the box functionality offered by Jira. I have configured them under Project Settings > Issue Types

Under issue types I have my various Issue Types and in that I have added the Description Field and added a default description for each issue type

Trudy P Claspill

So far I have not been able to recreate your issue in my own Jira Free instance.

I added template text that include panels as you show in your image. The info persisted when I clicked the Create button within the Create Issue dialog.

Are other users experiencing the same problem?

Have you tried a different browser application?

Have you tried clearing your browser cache or tried a private browser window?

David Headley

Hi @Trudy P Claspill

All users are experiencing the same problem amongst other odd behavior.

The same happens in both Chrome and Firefox.

Yes, I have tried clearing my browser cache and a private browser window and I observe the same behavior across the board.

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