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Add Users to JSM Organization via API

Mathew Lederman

Can somebody tell me what I'm missing for adding users to a JSM Organization through the API?

I've tried to follow the documentation here but get an error message "could not find accountIDs". These are the users' Atlassian account ID's, right?

I also can't tell from the documentation if I need to add "qm:" in front of the account ID for some reason, though I tried with and without the prefix and get the same error.

Accepted answers

Aaron Pavez _ServiceRocket_

Hi @Mathew Lederman

Try this:

{
"accountIds": [
    "5cebb63244b40b0f28dd69f6"
]
}

You will get a 204 reply but it will add the user to the org.

Get your user ID by going to top right -> profile -> check URL

Regards

All comments

Aaron Pavez _ServiceRocket_

Hi @Mathew Lederman

Try this:

{
"accountIds": [
    "5cebb63244b40b0f28dd69f6"
]
}

You will get a 204 reply but it will add the user to the org.

Get your user ID by going to top right -> profile -> check URL

Regards

Mathew Lederman

@Aaron Pavez _ServiceRocket_ sorry, I'm not sure how what you provided is different than the screenshot. I pixelated the Account ID for privacy reasons, but I did provide a valid Atlassian account ID in my POST and still got the below error message.

{

    "errorMessage": "Could not find accountIds: [redacted]",

    "i18nErrorMessage": {

        "i18nKey": "sd.request.participants.validation.missing.account.ids",

        "parameters": [

            "[redacted]"

        ]

    }

}

Aaron Pavez _ServiceRocket_

I can only think that the account id is not valid. Just tested it and it works.

double-check the ID by going to your profile.

Test it with your ID.

Or the user you are adding to the JSM organization doesn't have permission on the JSM project.

Regards

Mathew Lederman

You're absolutely right, it seems I mis-copied the account ID.

Thanks!

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