Hi, we are trying to automate tickets from our shared mailbox, but it requires a password that we don't have as a shared mailbox doesn't require a password.
Could you please assist?
Thanks,
Emanuela
@Emanuela Codara welcome to the Atlassian community
You will need to use an account that has authentication. I believe that there is a way to setup a shared mailbox to have authentication. It is not best practice to use a shared mailbox and I would suggest just converting it to a standard account.
Hi Emmanuela - I am marking Brant's answer as accepted. Let us know if you still have questions.
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