I am unable to send attachments from ServiceNow to Jira. Can anyone help me out with this?

Question

I have created a rest message in ServiceNow to send an attachment to the already existing issue in my Jira project. I have followed Jira attachment document for that. I am getting an empty response.

When I try to log the status code, it is showing 415 error. Please help me in this situation as soon as possible.

Thank you.

Gerusa Lobo · Answer

Hello @K AKSHAY SAGAR To send attachment to jira, you need create a API call like this: "https://{url}.atlassian.net/rest/api/2/issue/${issueKey}/attachments") .basicAuth("email","token") .header("Accept","application/json") .header("X-Atlassian-Token","no-check") .field("file", content, filename) .asJson()def postAttachment = post( The content is a binary. For more information: https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-attachments/#api-rest-api-3-issue-issueidorkey-attachments-postBest Regards.

Humashankar VJ · Answer

Hi @K AKSHAY SAGAR

Please refer to the Community post which covers the same issue of getting a 415 error when transferring attachments from ServiceNow to Jira via REST API.

The solution highlighted is ensuring the correct Content-Type header is set (preferably multipart/form-data) and using the proper Jira API endpoint with the X-Atlassian-Token: no-check header.

Give a try and keep us posted

Issue with attachment transfer from ServiceNow to ...

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards